Privacy Policy

Terms and Conditions – N-Act Theatre Company

The Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern N-Act Theatre Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘N-Act Theatre Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 105 Elmsleigh Drive, Leigh on Sea, Essex SS9 3DS. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information:

  • name and contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

it may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy Policy (available on this website).

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

It shall be your responsibility to ensure that any footage you show to pupils is suitable for the age or maturity of these pupils. N-Act Theatre in Schools company do not take any responsibility for the response to or reaction to material shown to pupils that has not been checked in advance by a teacher or educational professional as to its suitability.   

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Photographs and videos are on the site with permission from those people who are in the photos or videos or, in the case of children, with permission from their parents or carers. This permission does not extend to third parties using said photos or videos. Reproduction is prohibited without written permission from N-Act Theatre in Schools company.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The shop

The following terms and conditions apply to all transactions with N-Act Theatre in Schools Company. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of goods

All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving a description of the goods and are not subject to a guarantee of accuracy.

Accuracy of product information

All product specifications, images and other information published on our website is as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and price

The total price payable for the goods, including shipping and handling charges, will be stipulated at the time when you place your order. N-Act Theatre in Schools Company are not VAT registered. Due to specific circumstances, prices offered may vary from the prices on the website.

Typographical errors

In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your bank transfer or PayPal account has already been charged and we subsequently cancel your order, we will immediately issue a credit to you via bank transfer, to the value of the incorrect price.

Payment methods

We accept payment by BACs or PayPal. All payments are processed through our payment gateway providers. On the order you must provide us with your exact billing address, email address (for digital content) and telephone number. Incorrect information will cause a delay in processing your order or may result in your order being declined. Orders for schools will be generated via invoice. Orders for individuals will be processed via PayPal. You do not have to have a PayPal account to set up payment. Your order will only be processed once either the BACs payment has been received, or your authorisation to our PayPal account has been properly received. 

Availability of goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.


In the event that we offer discounts as part of a special promotion, if you wish to take advantage of it, it is your responsibility to ensure that you input, apply and check your basket, as failure to apply it at the time of order can not be rectified retrospectively.

Delivery times

We aim to provide access to licences, and digital content within 2-3 days. However, if there are technological issues this may be at any time up to 7 – 14 working days.   

All items will be sent digitally, and it is your responsibility to ensure you give us an accurate email address and check your spam filters and junk mail in-case our emails don’t arrive in your inbox.

Scripts from Amazon have to be ordered via Amazon, and N-Act are not responsible for any delays or incorrect items bought or missing. Should you wish to buy a set of scripts, this can be arranged directly through N-Act Theatre in Schools company, by following the instructions in the shop.

Cancellation of orders and returned goods

You can cancel your order at any time up until payment has been made. After this time, cancellation of the order will not be possible. If you wish to cancel your order you must notify us immediately by emailing so that we are aware of your need to cancel.

Should your goods be defective due to a technology issue we will endeavour to help put this right. If we are unable to resolve technological issues connected to the ability to view our material, we will refund your money in full. This will be done through bank transfer, regardless of how the original payment was made.

All our videos are housed on the Vimeo site. It is your responsibility to ensure that your school is able to access Vimeo footage. Occasionally we share YouTube clips of our work. You need to ensure your school is able to access YouTube footage.

We cannot refund non-defective goods.

Performances, staff training, parental engagement events

Confirmation of booking will be in the form of an Invoice and Contract between N-Act Theatre in Schools Company and the buyer. The contracts will be agreed by return of email.

Invoices must be paid before the day of performance by BACs or cheque. If an invoice is not paid, the performance will not go ahead.

Cancellation: We require 2 weeks’ notice of any cancellation. We will always try to find an alternative date for you. If we are notified between 7 and 14 days then there will be a charge of 50% of the total cost. If less than 7 days then regrettably the total amount will be due. *Cancellations due to COVID will not be charged, and a future date will be arranged.

The same cancellation charges apply to a free performance (which will be charged at percentages of the same rate as a paid-for performance) as we will still have to pay our actors!

If the company has to cancel due to unforeseen circumstances, we will notify the school as soon as possible, and make arrangements to find another date. In the unlikely event that another date cannot be found, the monies will be refunded in full.